Pizza Mania 2.0
If you’re reading this, you probably have this question. Yes, you need to create a new account. I purged the old data because the address information lacked Google lat/long. The new system and rider app require this information to provide the best delivery experience.
What’s New?
Super fast SMS login with the option to link WhatsApp. Gone are the days of passwords. Le Lapin and Pizza Mania use the same mobile-based login. You only need to register a single number to access both brands.
Real-time order tracking.
New menu items. We have 18 pizzas, 5 new wings flavors, a bunch of new munchies, and once the go-live period ends, we’ll begin rolling them out and will continue to do so monthly over the next year.
We have deals now. This was a highly requested feature.
BYO has been overhauled and is now “add any four toppings for a single price.”
Half/Half is calculated on the halves you choose instead of a flat price. This was also a highly requested feature.
Ordering and scheduling pickup can be arranged for all locations.
From today, we have been a strict, no-cash business. QR code and credit card online ONLY. [see below]
We’ve implemented a menu-wide price increase [see below]
New delivery fee table [see below]
My friend Gautam and I started building the delivery system for Pizza Mania 1.0 over 10 years ago. The ordering platform he spun off, Foodie 24x7, has grown independently, and we’ve remained close friends and advisors to each other. We didn’t anticipate the pandemic chaos when we began work on Pizza Mania 2.0 in February 2020, but we stuck with it. It took this long because we stitched it all together on a cocktail of Upwork, determination, and friendship during a volatile time.
At Pizza Mania and Le Lapin, we battled and survived the pandemic together. We have each other’s backs because our work culture is community-based. Pizza Mania isn’t just a collection of recipes–it’s a group of people focused on you, the customer. We strive to align our values and value proposition to drive excellence in food delivery. Not including myself, Pizza Mania/Le Lapin currently has 60 full-time employees with an average tenure of 5.88 years. The majority of them are delivery personnel.
To the staff, thank you for trusting me enough to wait and understand that I was doing everything possible to make this happen. Pizza Mania & Le Lapin 2.0 is for you. I hope working here is more fulfilling and rewarding, and I hope it makes me a better leader.
I’m grateful to Bangkok and Thailand for the opportunities I’ve been afforded.
We at Pizza Mania look forward to this next chapter and will keep working to ensure the best experience possible for everyone 🙏.
Our Delivery Guarantee
Every Pizza Mania order is delivered by someone who receives paid sick and annual leave, gets social security coverage, and is eligible for a one-month annual bonus.
Every order is a priority—one order, one rider—and we’ve operated that way since day one. Our riders don’t make multiple stops, and most of your Le Lapin orders are delivered the same way. We appreciate and value the individuals who brave the traffic, unbearable temperatures, monsoon rains, and terrible air quality to deliver a pizza or a sandwich on demand. We will always make them a priority at Pizza Mania. Not every delivery will be perfect, but the person at your door is fairly compensated, and you should expect proper customer service.
How We Help Our Team Succeed
Micro-loans from the company to avoid high-interest debt traps.
Delivery devices and data packages that are fully subsidized.
Company parties and outings.
1,500thb every six months for bike repairs.
Special incentives for exceptional performance are paid monthly.
Free water, internet and access to charging and the benefit of not having to run around all over town with no place to rest.
An opportunity to work as a team, develop maturity, and be a better provider for loved ones.
Delivery/Trip Fee Structure [Oct_24]
Riders are always paid a trip fee of 40thb up to 6km and 8km for Le Lapin because we still don’t have a Sukhumvit location. Whatever is charged in delivery after 6km is paid entirely to the rider. If you see 350thb as the delivery charge on the website, the rider is getting that exact amount. It’s logged in their app. If you’re paying less, the company is subsidizing the difference, and you or your community are incredibly valued members of our Pizza Mania family. Delivery charges are designed to be fair to customers, the company, and riders. It’s a delicate balance, but the ability to turn around orders in an optimal radius is essential when you employ your delivery workforce. It’s impossible to grow on the periphery and succeed. We made scheduling pickup orders easier, so please feel free to call your delivery service of choice if you have an alternative delivery preference.*
*Delivery success cannot be guaranteed for 3rd party delivery pickup. Delivery is guaranteed when performed by our team.
Price Increases
I have always publicly announced price increases. This time, pizzas are increasing by 10%, and everything else on the menu is increasing enough to include them in promotions and deals. Le Lapin is getting a 20thb adjustment across all bread sizes.
Pizza Mania
12" Pizzas - 30THB
18" Pizzas - 70THB
Pastas - 20THB
Salads - variable
Munchies - variable
Ice Cream - a little more than Tops or Villa.
Cokes - 5thb
Dips - 10thb
Le Lapin
20thb on every sandwich on each type of bread.
Salads - min 20thb
Sides - min 20thb
Deserts - min 10thb
Drinks - as per Pizza Mania
Dips - as per Pizza Mania
The following chart lists ingredients whose prices have increased since our last menu-wide price increase in early 2022. This excludes all non-topping increases like packaging, electricity, and platform related costs, which have also increased significantly.
That's why I have to increase prices—it's either that or change the quality of our ingredients, reduce portions, eliminate chili oil packets, and/or make some other unpopular cut. I would rather run a single location than change my recipe. I worked hard on building the product and don't want to compromise on that aspect of the business.
The End of Physical Cash
Effective immediately, we no longer accept physical cash on any order or at the stores.
You can pay with both QR/Mobile Banking and Credit Card at checkout. If you pay by QR, it will be automatically associated with the order, and no verification will be required upon delivery.
Why?
Improve safety. We can no longer risk having consequential sums of cash at our stores. We run ghost kitchens, and it has become a security risk, especially at closing.
Reduce fraud. Fraudulent orders cost us tens of thousands of Baht each year. It stops with this one change. OTP is also required for all purchases. We are working on a custom checkout with the ability to save your payment details. It should be rolled out by Q1 2025. Once that happens, payments will be processed in seconds at checkout.
Increase speed. We want to make great pizza and turn it around. We want our riders to have the opportunity to run more orders and make more money. This is one of the ways I can deliver on that.
We will send you a credit card or QR payment link if you order by phone. The order experience will then proceed identically to a credit card or QR payment. We appreciate everyone’s cooperation.
I’m sure there’s a bunch that I’m missing, but will need to leave it for another day. Excited that this is finally live and we can get back to doing the parts of the business we love. Will keep hustling. 🍕
-Russell
